Support
Last updated: August 21, 2026
Pre-Alpha Test NoticeKinVest is in a pre-alpha testing stage. Support is best-effort from a small team — and your reports genuinely shape what the public launch becomes.
1. Getting Help
The fastest way to reach us is email: support@kinvestapp.com. Include the email address on your account, what you were trying to do, and what happened instead. Screenshots help. During pre-alpha we answer as quickly as we can, but we do not guarantee response times.
2. Common Topics
- Can't sign in? Use the password reset page. If the reset email never arrives, check spam, then write to us.
- Found a bug or something confusing? That's the point of pre-alpha — tell us what broke and what you expected. Reproduction steps are gold.
- Entered real personal information by mistake? Contact us immediately at support@kinvestapp.com and we will delete it. See the Privacy Policy for deletion rights.
- Security concern or vulnerability? Please use security@kinvestapp.com instead — see our Security page for responsible-disclosure guidelines.
3. What Support Can and Can't Do
During pre-alpha we can help with account access, data-deletion requests, bug reports, and feedback. We cannot:
- Recover data after a scheduled test-environment reset.
- Provide financial, investment, legal, or tax advice — see our Terms of Service and EULA.
- Move or recover real money — no real funds exist in the Service during pre-alpha.